If Nite-Lite has been enabled, your LED may be too difficult to notice in a brightly lit room. Nite-Lite is specifically engineered to be dim to avoid causing night blindness. Consider selecting Normal or Bright if Nite-Lite is too difficult to view in your environment.
The enrollment process will timeout with this message if your finger is not detected or if you placed it on the sensor for more than 18 seconds without lifting it. During enrollment, your safe will prompt you to repeatedly lift and place the same finger on the sensor. Be sure to respond promptly to these messages to avoid the setup session timing out.
If you inadvertently chose FIRMWARE UPGRD without connecting to a USB input cable, your safe will appear to be unresponsive. The safe is searching for USB input to begin its firmware upgrade process. To abort this process and return to normal operation, follow these steps:
Remove your safe’s batteries.
Press the Start/Enter Button to confirm any lingering battery power is drained.
Replace batteries and the Battery Compartment cover.
If your safe does not boot up, replace your batteries with a new set. Your previous set may have been drained if your safe searched for USB input for an extended period of time.
Fingerprint & Smart Card Readers
Troubleshooting guide coming soon.
Need assistance? Please contact our customer support team today. We're happy to help!