Frequently Asked Questions

No. All of your fingerprint enrollments and settings customizations are stored in your safe’s memory and can only be deleted or changed by an administrator or by performing a factory reset. See Factory Reset in the Verifi Smart Safe User Manual.

All Verifi Smart Safes include alkaline batteries. Models S6000 and S7000 are also compatible with lithium batteries (not included). Models S4000, S5000, S5900 and S6000 use (4) AA batteries. Model S7000 uses (4) C batteries.

Yes, you can. See LCD Backlight in the Verifi Smart Safe User Manual.

Your safe was designed for mounting to walls and/or floors. Though we do not recommend it, if you choose to use a security cable, be sure to purchase one that will fit through your safe’s 8mm mounting holes.

See Using Backup Keys in the Verifi Smart Safe User Manual. After you have unlocked your safe, be sure to replace its batteries as soon as possible.

Routine maintenance is not required for your safe’s fingerprint sensor. However, if the sensor becomes dirty, it should be cleaned in order to maintain optimal performance. See Care and Maintenance in the Verifi Smart Safe User Manual.

Beeping is indicative of an active notification. It may be a low battery alarm, tamper alert or other notification. Your safe will display any active notifications on its LCD after it has been opened with an enrolled fingerprint. See Notifications in the Verifi Smart Safe User Manual.

For security reasons, Zvetco Biometrics does not store duplicates of backup keys. To receive a new set of keys, your safe will need to be re-keyed with a new lock and matching set of keys. Please contact our Customer Support team for more information.

Please visit our Gold & Platinum Series Safes page.